Diane Sawyer is recognized for facilitating the change process through engagement and purposeful dialogue. She is known for her ability to motivate employees to achieve results. Diane is sought after because of her integrity, drive, influence and incredible track record.
Working in the airline industry for more than 32 years, Diane has multi-faceted experience. She has worked in both field operations and headquarters environments. She has strong experience related to building world class service organizations through associate engagement, training, performance management and communication. Diane has held numerous leadership positions throughout her career with United Airlines. As Managing Director North America Inflight Operations she provided leadership and direction to over 20,000 employees. In the role of Corporate Learning Leader she built a training organization to facilitate change through engagement during the critical emergence from bankruptcy time period. Diane provided leadership for the transformation of inflight customer experience, developing and leading a clear service and delivery strategy for inflight service.
Her expansive background includes significant experience with unionized work groups, organizational culture initiatives, and leading through the many challenges the industry has faced, including industry deregulation, ESOP, 9/11, bankruptcy, and the United and Continental integration.
Diane has a B.A. in Psychology and Education and a M.S. in Human Resources and Industrial Relations Management. She is a listed contributor to the ABA’s 2018 publication Zero Tolerance: Best Practices for Combating Sex-Based Harassment in the Legal Profession.